Phocas Software - Unplanned service outage – Incident details

All systems operational

Unplanned service outage

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

North America

Partial outage from 8:09 PM to 9:37 PM

Phocas Analytics - US

Partial outage from 8:09 PM to 9:37 PM

Phocas Budgets & Forecasts - US

Partial outage from 8:09 PM to 9:37 PM

Phocas Analytics - Canada

Partial outage from 8:09 PM to 9:37 PM

Phocas Budgets & Forecasts - Canada

Partial outage from 8:09 PM to 9:37 PM

Australasia

Partial outage from 8:09 PM to 9:37 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    If issue persists, please clear browser cache.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have been able to identify the issue, and the team is now working on a resolution.

    Until we fully resolve the issue, please use another browser instead of Chrome.

    We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support.

  • Investigating
    Investigating

    We are currently experiencing an issue that is impacting some customers.

    Phocas may not be accessible and customers may be experiencing errors.

    Data may not able to be loaded at this time.

    We are currently investigating the cause and will provide an update as soon as possible