Phocas Software - Notice history

All systems operational

Operational

Phocas Analytics - US - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Budgets & Forecasts - US - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Analytics - Canada - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Budgets & Forecasts - Canada - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024
Operational

Phocas Analytics - UK - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Budgets & Forecasts - UK - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Analytics - EU - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Budgets & Forecasts - EU - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024
Operational

Phocas Analytics - AU - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phocas Budgets & Forecasts - AU - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

No notices reported this month

Oct 2024

Increased error rates in Syncs, File Uploads and Connectors
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix, and are monitoring the status of syncs, connectors and builds

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Increased Error Rates In Sync and Connectors
  • Resolved
    Resolved

    We are no longer seeing errors. We will work with our cloud provider to determine root cause and any actions that need to be taken.

  • Update
    Update

    We are continuing to monitor error rates, work is ongoing to fully close out the issue.
    We are not seeing any impact to customer sync or connectors.

  • Monitoring
    Monitoring

    We are beginning to see initial signs of recovery for the increased error rates.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently investigating increased error rates in our Sync & Connector processing.

    Our cloud provider has identified the problem and are working on a fix.

    Built-in retry functionality is currently helping mitigate the issue.

    We will continue to monitor and will update when full service is restored.

Sep 2024

Unplanned service outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Sep 2024 to Nov 2024

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