Phocas Software - Disruption to Database Builds – Incident details

All systems operational

Disruption to Database Builds

Resolved
Degraded performance
Started almost 2 years agoLasted about 11 hours

Affected

North America

Operational from 12:47 PM to 11:30 PM

Phocas Analytics - US

Operational from 12:47 PM to 11:30 PM

Phocas Budgets & Forecasts - US

Operational from 12:47 PM to 11:30 PM

Phocas Analytics - Canada

Operational from 12:47 PM to 11:30 PM

Phocas Budgets & Forecasts - Canada

Operational from 12:47 PM to 11:30 PM

Australasia

Operational from 12:47 PM to 11:30 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result

  • Identified
    UTC
    Identified

    We have identified the root cause of the issue and are working on applying the fix to all affected customers

  • Investigating
    UTC
    Investigating

    We are aware of an issue affecting some customer database builds.

    We are currently investigating this incident.