Unplanned service outage

Resolved

Partial outage

Started over 3 years agoMay 02, 2023Lasted about 1 hourMay 02, 20238:099:37 PMUTC

Affected

North America

Phocas Analytics - US

Phocas Budgets & Forecasts - US

Phocas Analytics - Canada

Phocas Budgets & Forecasts - Canada

Australasia

Updates

Resolved
May 02, 2023 at 9:37 PMUTC
Resolved
May 02, 2023 at 9:37 PMUTC
This incident has been resolved.

If issue persists, please clear browser cache.
Monitoring
May 02, 2023 at 9:02 PMUTC
Monitoring
May 02, 2023 at 9:02 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
May 02, 2023 at 8:14 PMUTC
Identified
May 02, 2023 at 8:14 PMUTC
We have been able to identify the issue, and the team is now working on a resolution.

Until we fully resolve the issue, please use another browser instead of Chrome.

We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support.
Investigating
May 02, 2023 at 8:09 PMUTC
Investigating
May 02, 2023 at 8:09 PMUTC
We are currently experiencing an issue that is impacting some customers.

Phocas may not be accessible and customers may be experiencing errors.

Data may not able to be loaded at this time.

We are currently investigating the cause and will provide an update as soon as possible

Phocas Software - Unplanned service outage – Incident details